These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Keira Graham you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail to the address provided. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
Keira Graham main payment method is PayPal – You do not need a PayPal account to purchase with us. Keira Graham does not store payment information, it is processed by PayPal.
Any contract for purchases made through the website will be with Keira Graham. Keira Graham must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Keira Graham will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Keira Graham acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Keira Graham aim to post orders within 3 – 4 weeks, however this can increase or decrease depending on the time of year. You will be informed of an approximate dispatch date upon purchase.
Keira Graham send products via Royal Mail
Should your order not arrive, please contact Keira Graham, a full refund or a replacement will be offered once 30 days has passed.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.
To [here the trader’s name, geographical address, and where available, fax number and e-mail address are to be inserted by the trader]:
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
*Delete as appropriate
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Keira Graham.
Returning Custom Items:
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Keira Graham; in this case, please refer to the returns section of this document.
Last edited November 2018